Events Archive
U Webmasters Bi-Monthly Forums
Topic: From Panic to Plan - Making the Most of the ADA Title II Extension
Facilitator: Barb Iannucci, Director of Digital Experience & CRM, University Information Technology
Date: May 21, 2026
The ADA Title II deadline has been extended to April 26, 2027, giving teams much-needed breathing room. In this session we talked about how to use it wisely with a phased, practical Accessibility Roadmap. Participants walked away with a clearer plan, smarter priorities, and (hopefully) less stress heading into 2027.
Files:
AI Meeting Notes
- Accessibility Compliance Roadmap and Deadline Extension: Barb led the meeting to clarify the implications of the accessibility compliance deadline
extension to April 2027, emphasizing that expectations and risks remain unchanged,
and outlined a phased, sustainable roadmap for university-wide progress involving
webmasters.
- Deadline Extension Clarification: Barb explained that while the accessibility compliance deadline has been extended to April 26, 2027, the requirements for accessibility remain in effect, and the risk of complaints or lawsuits persists; the extension allows for a more strategic approach rather than last-minute fixes.
- Phased Roadmap Overview: Barb presented a four-phase plan: Phase 0 (ownership determination), Phase 1 (triage and easy wins), Phase 2 (process improvement and prevention), Phase 3 (strategic cleanup focusing on high-impact pages), and Phase 4 (validation and ongoing maintenance), aiming for sustainable progress rather than perfection.
- Shared Responsibility Across Teams: Barb highlighted that accessibility is a shared responsibility across UIT, UMC, webmasters, and editors, with support teams handling templates and global components, while content managers control much of the accessibility through their daily work.
- Success Criteria and Ongoing Maintenance: Barb defined success as having accessible core content, fewer PDFs, and effective processes, stressing the importance of ongoing validation, manual testing, and maintenance to prevent regression and avoid future panic.
- Axe Monitor Usage and Accessibility Data: Barb provided an update on Axe Monitor's deployment, noting nearly 1,000 sites configured,
an average automated accessibility score of 74%, and active engagement from 257 users,
while emphasizing the limitations of automated testing and the need for manual checks.
- Automated Testing Progress: Barb reported that Axe Monitor has nearly 1,000 sites configured, with an average automated accessibility score of 74%, representing significant progress but not full compliance.
- Limitations of Automated Testing: Barb clarified that automated testing covers only about 50% of accessibility issues, and reaching 100% in automated scores does not guarantee full accessibility, underscoring the need for manual testing.
- User Engagement Metrics: Barb shared that out of 377 users, 257 have actively logged in, checked their scores, performed remediation, and rescanned their sites, indicating widespread participation.
- Distributed Responsibility and Site Coverage: Barb described the distribution of accessibility work across UIT, UMC, enterprise apps, health websites, and miscellaneous scans, facilitated by naming conventions in Axe Monitor for site identification.
- PDF Accessibility Challenges and Solutions: Jason, Roger, Barb, and others discussed the difficulties of managing PDF accessibility
errors, filtering them in Axe Monitor, alternative tools like Form Assembly for accessible
forms, and ongoing evaluation of PDF remediation tools.
- Filtering PDF Errors in Axe Monitor: Roger demonstrated how to filter PDF-related errors in Axe Monitor, showing users how to view, sort, and identify issues specific to PDFs, including page counts and URLs.
- Alternative Tools for Accessible Forms: Barb recommended Form Assembly as an accessible online forms tool, offering integration with Google Cloud and email, and noted its strong accessibility compliance as a reason for selection.
- PDF Remediation Tool Evaluation: Barb and Roger discussed ongoing evaluation of automated PDF remediation tools beyond Adobe Acrobat, expressing hope for campus-wide adoption to improve PDF accessibility.
- Strategies for Managing Large PDFs: Peter shared a solution using a custom crawler to index all PDF files and create an accessibility page listing them with disclaimers and contact information, suggesting dedicated accessibility pages as an expedient approach.
- Manual Accessibility Testing and Advanced Compliance: Kevin raised questions about manual testing and advanced accessibility requirements
for web applications, with Barb confirming the need for documentation and planning,
and noting limited campus resources for manual testing, but offering to follow up
for support.
- Advanced Accessibility Challenges: Kevin described the complexity of achieving compliance with WCAG criteria such as reflow, keyboard interaction, and dynamic content, which often require architectural changes rather than simple styling fixes.
- University Approach to Major Remediation: Barb advised documenting known issues and creating reasonable remediation plans based on team constraints, noting that the deadline extension was granted due to the scale and resource limitations faced by universities.
- Lack of Centralized Manual Testing Resources: Barb acknowledged the absence of a dedicated campus resource for manual accessibility testing, though the Office for Disability and Access has assisted with global components, and promised to follow up with Kevin and others needing support.
- Peer Collaboration and Tool Sharing: Peter offered to share a custom crawler tool that aids in manual review and triage, highlighting its visual and HTML mapping features for error identification and remediation, and invited others to contact them for access.
- Axe Monitor Access and Content Management System Features: Barb explained the process for granting Axe Monitor access to webmasters, described
CMS features like Dependency Manager in Modern Campus for tracking PDF links, and
noted similar functionalities may exist in other systems like WordPress.
- Axe Monitor Access Setup: Barb stated that webmasters assigned to sites in the website registry are automatically granted Axe Monitor access, and additional access can be requested from UIT or UMC teams.
- CMS Tools for PDF Link Tracking: Barb described the Dependency Manager feature in Modern Campus for identifying which pages link to PDFs, and suggested that similar features are likely available in other content management systems.
- Tools for Pre-Upload PDF Accessibility Testing: Cam, Barb, Roger, and Abbey discussed the limitations of Axe DevTools and Wave for
pre-upload PDF accessibility testing, recommending PAC as a free tool for PCs and
noting ongoing search for better solutions.
- DevTools and Wave Limitations: Abbey clarified that Axe DevTools and Wave browser extensions cannot scan PDFs before upload, as they only work with HTML pages.
- PAC Tool Recommendation: Roger recommended PAC, a free PC-based tool for scanning PDFs, as an alternative to Adobe Acrobat for pre-upload accessibility checks.
- SharePoint Document Access Issues: Michelle raised concerns about SharePoint permissions, with Barb committing to resolve
access issues and distribute the necessary document to the group.
- SharePoint Permissions Resolution: Barb acknowledged frustration with SharePoint permissions and promised to reattempt posting the document, ensuring correct access settings for distribution.
- Campus Map Accessibility Inquiry: Miranda asked about accessible solutions for classroom maps, with Barb indicating
that campus map enhancements are on the roadmap and promising to follow up with relevant
information.
- Classroom Map Accessibility Plans: Barb noted that the campus map development team may be working on mapping specific classrooms and will investigate further to provide Miranda with a suitable solution.
- PDF Error Filtering Support: Work with Jason to provide guidance or a list on filtering PDF-related errors in Axe Monitor and share relevant screenshots in the Teams channel for broader reference. (Roger)
- Campus Map Accessibility Inquiry: Investigate whether the campus map development team has a solution for accessible building and classroom maps and follow up with Miranda regarding alternatives to image-based PDFs. (Barb)
- SharePoint Document Access: Re-attempt posting the referenced document in SharePoint with correct permissions and ensure distribution to all relevant participants. (Barb)
- PDF Pre-Upload Accessibility Tools: Research and recommend tools or workarounds for checking PDF accessibility before upload, and follow up with Jason and the group with findings. (Barb)
- Manual Accessibility Testing Resources: Follow up with Kevin to explore resources or support for manual accessibility testing, especially for issues not covered by automated tools, and share findings with the group. (Barb)
Topic: ADA Title II Deadline - The Final Stretch
Facilitator: Barb Iannucci, Director of Digital Experience & CRM, University Information Technology
Date: March 19, 2026
Building on our previous Accessibility Support Session, this conversation continued to focus on the real-world challenges webmasters are navigating as the April 2026 ADA Title II deadline approaches. Participants brought forward new questions, edge cases, and ongoing concerns, while working through prioritization, vendor-related issues, and common accessibility findings.
Files:
AI Meeting Notes
Generated by AI. Be sure to check for accuracy.
- Third-Party Vendor Accessibility Due Diligence: Barb led a detailed discussion on the university's responsibility for ensuring third-party
vendor tools and applications are accessible, outlining a due diligence process and
sharing a comprehensive checklist with participants including Michelle, Mark, Angie,
and others.
- University Responsibility for Vendor Accessibility: Barb explained that the university is responsible for the accessibility of all third-party vendor tools and applications used by students, staff, or the community, emphasizing the need to prioritize remediation efforts based on the impact of the tool on participation in university programs.
- Vendor Accessibility Checklist Overview: Barb introduced and reviewed a vendor accessibility checklist document, which includes an email template for contacting vendors, a list of required documentation (such as VPATs and accessibility roadmaps), and guidance on documenting product details and usage.
- Evaluating and Documenting Accessibility: The checklist instructs users to request a VPAT or conformance report, review known issues and workarounds, and document the accessibility lead's contact information; it also recommends performing a quick internal accessibility check using keyboard navigation, screen readers, and color contrast assessments.
- Risk Assessment and Final Recommendations: Barb described a stoplight model for rating accessibility risk (green, yellow, red) based on the severity of barriers and vendor responsiveness, and advised that major barriers or high-risk tools should be escalated to department heads for decision-making, with all findings and recommendations documented.
- Coordination for Campus-Wide Vendor Tools: In response to Angie's question, Barb clarified that her team manages due diligence for widely used campus tools (e.g., Nelnet, FormAssembly, Atlassian), and committed to creating a shared spreadsheet to track which vendors have been reviewed, coordinating with Aimee Elliott and encouraging departments to check before duplicating outreach.
- Accessibility Office Hours and Support Resources: Barb announced recurring virtual accessibility office hours, coordinated by UIT and
UMC, to provide support and answer questions for webmasters and staff preparing for
the Title 2 deadline, with Emily and others assisting in sharing booking links and
resource information.
- Office Hours Schedule and Booking: Barb shared that virtual accessibility office hours will be held every Friday from 11:00 AM to 1:00 PM until the Title 2 deadline, with a booking link posted in the University Webmasters Community of Practice Teams channel for participants to sign up and submit questions in advance.
- Session Structure and Expectations: Barb clarified that the office hours are intended for answering questions and helping participants overcome roadblocks in their accessibility remediation work, but are not designed for staff to remediate content on behalf of attendees.
- Additional Faculty Support: Barb directed participants to the Center for Teaching Excellence, which offers resources and Thursday office hours specifically for faculty needing help with accessible course materials and PDFs.
- PDF and Flipbook Accessibility Guidance: Barb addressed questions from Mark, Michelle, and others regarding the accessibility
requirements for PDFs, scanned documents, and flipbooks, providing guidance on remediation
priorities, exceptions, and best practices for creating accessible content.
- Flipbook Accessibility Challenges: Barb explained that PDF flipbooks, such as those created with ISSUU, often disrupt semantic structure and are generally not accessible, recommending that content be provided in accessible HTML or tagged PDF formats, and that a more accessible alternative be made available if flipbooks are used.
- Remediation of Scanned PDF Consents: In response to Mark's question, Barb advised focusing on making future patient consent forms accessible by moving to online forms, while gradually remediating older scanned image PDFs by tagging them for accessibility, starting with the most recent and frequently used documents.
- Exceptions for Pre-Existing Documents: Barb clarified that under ADA Title 2, pre-existing conventional electronic documents (such as PDFs, Word, and Excel files) uploaded before the compliance deadline are generally exempt from remediation unless they are required for participation, but this exception does not apply to videos or HTML content.
- Faculty and Staff Process Improvement: Kim raised concerns about managing large volumes of PDFs from faculty, and Barb recommended leveraging the Center for Teaching Excellence for faculty training and resources, emphasizing the importance of setting accessibility tags in source documents before PDF creation.
- Video Captioning and Audio Description Requirements: Barb clarified for participants that all videos, whether public-facing or internal,
must have captions according to WCAG 2.1 AA guidelines, and explained when audio descriptions
are required, addressing a recurring question from the group.
- Captioning Requirements for Videos: Barb stated that captions are required for all prerecorded videos with audio, regardless of whether they are public or internal, and referenced WCAG 2.1 AA guideline 1.2.2 as the standard.
- Audio Description Guidelines: Barb explained that audio descriptions are only required if visual information in the video is necessary to understand the content, such as when a presenter does not verbalize slide content that is essential for comprehension.
- Remediation Prioritization: Barb recommended prioritizing captioning for the most recent and critical videos, especially those required for participation, and working through large video collections in a triaged manner.
- Site-Wide Accessibility Banners and User Accommodation: Kim and others inquired about placing site-wide banners to communicate ongoing accessibility
improvements, and Barb relayed guidance from OGC, recommending banners focus on providing
contact information for accommodation requests rather than admitting non-compliance.
- Banner Messaging Recommendations: Barb advised that banners should not state the site is non-compliant, but instead offer a clear avenue for users to request alternative accommodations if they encounter barriers, and committed to drafting approved wording for the community.
- Color Contrast and Template Updates: Larissa and Roger discussed issues identified by axe monitor regarding color contrast
in web templates, with Barb confirming that the team will review and address these
concerns as needed.
- Template Color Contrast Issues: Barb and Roger agreed to investigate and update web templates to resolve color contrast issues reported by axe monitor, and requested specific examples from Larissa to facilitate the process.
- Vendor Cooperation and Documentation of Accessibility Barriers: Mark raised concerns about uncooperative vendors like Atlassian regarding accessibility
documentation, and Barb advised documenting all issues and refusals, applying pressure
where possible, and noted ongoing efforts to obtain VPATs for such tools.
- Handling Uncooperative Vendors: Barb recommended that departments document accessibility issues and vendor refusals to remediate, communicate the legal obligations to vendors, and escalate persistent problems, while noting that her team is actively working on obtaining VPATs for widely used tools like Atlassian.
Follow-up tasks:
- Vendor Accessibility Checklist Sharing: Resolve the permissions issue preventing some participants from accessing the vendor accessibility checklist document in the meeting chat. (Barb)
- Flipbook Accessibility Guidance: Add the official stance on flipbooks and their accessibility limitations to the digital resources websites for reference by webmasters. (Emily, Digital Experience Team)
- PDF Accessibility Resource Links: Notify Sravi and UMC that the links for the resources site dedicated to document accessibility are not working and coordinate to have them fixed. (Barb)
- Banner Wording for Accessibility Compliance: Draft a site-wide accessibility banner message, run it by OGC for approval, and post the approved wording to the community for use by webmasters. (Barb)
- Third-Party Vendor Due Diligence Coordination: Create and share a spreadsheet in the Teams channel listing campus-wide third-party vendor tools and the status of accessibility due diligence, coordinating with Amy Elliott and relevant departments. (Barb)
Topic: Accessibility Support & Therapy Session
Facilitator: Barb Iannucci, Director of Digital Experience & CRM, University Information Technology
Date: January 15, 2026
For this Accessibility Support Session, we focused on the real questions webmasters are navigating as we prepare for the ADA Title II accessibility deadline. The conversation created space to share challenges, ask questions, and talk through where additional guidance or support would be most helpful in the months ahead. The session emphasized open discussion and practical insights to help teams feel more prepared as accessibility expectations continue to evolve.
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Topic: Accessibility, AI, and What Today’s Trends Mean for Campus Websites
Presenter: Barb Iannucci, Director of Digital Experience & CRM, University Information Technology
Date: November 20, 2025
For this webmasters forum, Barb discussed how accessibility, AI, and emerging web trends are reshaping the way we maintain campus websites. We looked at why accurate, accessible content is more important than ever, how AI-driven search changes what users see, and what these shifts mean as we prepare for the 2026 Title II deadline. The session connected high-level trends with practical next steps for keeping your site healthy and up to date.
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Topic: Understanding the U's Brand Updates
Presenter: Scott Troxel, Director of Digital Strategy, University Marketing & Communications
Date: September 18, 2025
For this webmasters forum, Scott walked us through the University of Utah’s recent brand updates, including the new interlocking U logo, expanded color palette, and updated typeface. He covered when to use the interlocking U versus the Block U, what changes apply to college and department logos, and how these updates align with Strategy 2030.
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Topic: Your Accessibility Ally - Getting to know Axe Monitor
Presenter: Abbey Allen, Web Developer and Content Support Specialist, Web Support & Usability, USS/UIT
Date: July 17, 2025
For this webmasters forum, Abbey introduced Axe Monitor, the University of Utah’s new accessibility auditing tool. This platform helps website owners identify, track, and resolve accessibility issues—supporting both usability and our campus-wide compliance efforts. Whether you’re just getting started with accessibility or looking for a more efficient way to manage it, this session will give you the tools and guidance to move forward confidently.
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Topic: Web Accessibility in Action - Basic Principles, Strategies, and Fixes
Presenter: Leah Donaldson, User Experience & Web Developer and Garrett Ward, User Experience Assistant, J. Willard Marriott Library
Date: May 15, 2025
In this forum, Leah Donaldson and Garrett Ward explored key principles of web accessibility—screen reader options and use, keyboard navigation, proper use of headers, writing good alt text, and color contrast tools. They also walked through real-life examples of troubleshooting and resolving problems on their own library websites, highlighting practical strategies and tools to apply in your own work.
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Topic: Creating Accessible PDFs - Best Practices for Word Docs and PowerPoint
Presenter: Sravi Garikipati, Associate Director of Digital Research & Operations, University Marketing & Communications
Date: March 20, 2025
In this forum, Sravi Garikipati provided practical strategies and actionable techniques for creating accessible documents in Microsoft Word and PowerPoint, with a focus on converting them into compliant PDFs for web distribution.
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Topic: Accessible PDFs - Best Practices for Compliance and Usability
Presenter: Amanda Babcock, Associate Director, Center for Disability and Access
Date: January 16, 2025
In this forum, Amanda Babcock, Associate Director for the Center for Disability and Access, shared her expertise on accessibility standards, creating accessible PDFs, and understanding when they are the right choice for your content. We also learned when to avoid using PDFs and how to ensure they meet accessibility requirements when they are necessary.
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Topic: ADA Title II Updates and Campus Plan - Q&A and Discussion
Presenter: Barb Iannucci, Director of Web Support & Usability, USS / UIT
Date: November 21, 2024
In this forum, Barb Iannucci, Director of Web Support & Usability in USS/UIT, provided a brief recap of recent updates to Title II of the Americans with Disabilities Act (ADA). She also presented an initial draft of a campus plan and facilitated a Q&A session.
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Topic: ADA Title II Updates and Practical Accessibility Testing
Presenter: Barb Iannucci, Director of Web Support & Usability, USS / UIT
Date: September 19, 2024
In this forum, Barb Iannucci, Director of Web Support & Usability in USS/UIT, gave an overview of recent updates to Title II of the Americans with Disabilities Act (ADA). These updates mandate that universities ensure their web content and mobile apps meet WCAG 2.1 AA standards by April 24, 2026. Practical techniques for accessibility testing were also demonstrated.
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Topic: Information Security Policy Updates
Presenter: Trevor Long, Director of Governance, Risk and Compliance (GRC), Information Security
Office (ISO) / UIT
Date: July 18, 2024
In this forum, guest presenter Trevor Long, Director of Governance Risk and Compliance (GRC) in UIT's Information Security Office (ISO) provided an overview and conducted a Q&A session on recent updates to the University of Utah Information Security Policy (4-004),
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Topic: WebAIM Accessibility Training
Presenter: Jonathan Whiting, Director of Training, WebAIM
Date: May 16, 2024
In this forum, guest trainer Jonathan Whiting from WebAIM spent an afternoon covering basic web accessibility principles and what you need to know to ensure that your web site meets legal guidelines and international standards.
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Topic: Writing for the Web
Presenter: Amanda Crittenden, Assistant Head for User Experience and Web Development, J. Willard
Marriott Library.
Date: March 21, 2024
In this forum, guest presenter Amanda Crittenden of User Experience and Web Development at the Marriott Library explores techniques for crafting and sustaining user-centric web content.
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Topic: Online Forms - Data Privacy and HIPAA
Presenter: Chris Keller, Information Privacy Manager, Compliance Services
Date: January 18, 2024
In this forum, guest presenter Chris Keller of Compliance Services discusses data privacy and HIPAA. Afterward there was a great discussion about how the protection of data applies to online web forms for campus.
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Topic: Branding
Presenter: Scott Troxel and Dave Titensor, University Marketing and Communications Digital Team
Date: November 17, 2023
In this forum, guest presenters Dave Titensor and Scott Troxel of University Marketing and Communications (UMC) discuss the recently updated University Brand website brand.utah.edu.
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Topic: UWebmaster 101 and New Registry Portal
Presenter: Barb Iannucci, Director of Content Management & Usability, UIT
Date: September 21, 2023
In this forum, we get back to the basics and revisit the fundamentals of what you need to know as a University webmaster. We also introduce the newly revamped website registration verification process. This session aims to empower webmasters with essential knowledge and resources while also fostering a sense of community and collaboration.
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Topic: Search Engine Optimization (SEO) Tips and Training
Presenter: Jen Jenkins, Associate Director of Digital Experience, U of U Health
Date: July 20, 2023
SEO—everyone has heard of the term, but do you understand the true implications of search engine optimization? Come find out and contribute your knowledge to our webmaster group. This presentation will include an exploration of the latest updates to the Google algorithm and, it almost goes without saying, a presentation/discussion of what the new generative AI models mean for SEO.
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Supporting Resources:
U of U Health Digital Experience Team's Training Resources (in Pulse)
Topic: Web Accessibility Compliance and Tips For Getting Started
Presenter: Barb Iannucci, Director of Content Management & Usability, UIT
Date: May 18, 2023
In celebration of Global Accessibility Awareness Day (GAAD), this forum focused on web accessibility compliance and included valuable tips for getting you started.
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